I have always thought Customer service should be an easy thing to do if you take to cognisance the fact that people simply want to be treated with respect, consideration and curtesy.
Having been in that field for several years now, I would say...not so much so.
The purpose of this blog is to create an interractive forum where we get to read about people's customer service experiences (Good and bad), we also get to hear from the Customer Service Personnels (CSP) the challenges they face each day trying to render those services.
I have heard endless complaints as a CSP, and having been out of directly over the last few years, I still talk about it with so much passion. This is so,because I think of it as a vital part of any organisation's image.
So, lets share our stories and see if we can give the CSP's a hint on how to get it right, and also lets tell the Customers that CSP's are there to serve and assist you within reason and not get water from the moon!

Lets Intervene!