I have always thought Customer service should be an easy thing to do if you take to cognisance the fact that people simply want to be treated with respect, consideration and curtesy.
Having been in that field for several years now, I would say...not so much so.
The purpose of this blog is to create an interractive forum where we get to read about people's customer service experiences (Good and bad), we also get to hear from the Customer Service Personnels (CSP) the challenges they face each day trying to render those services.
I have heard endless complaints as a CSP, and having been out of directly over the last few years, I still talk about it with so much passion. This is so,because I think of it as a vital part of any organisation's image.
So, lets share our stories and see if we can give the CSP's a hint on how to get it right, and also lets tell the Customers that CSP's are there to serve and assist you within reason and not get water from the moon!

Lets Intervene!

Customer Service: How Would You Rather Have It?

I always have and always will be interested in Customer service. I find it rather fascinating that everyone complains about poor services wherever they go to, even the customer service agents complain too. Makes you wonder who gives and receives these services? And if we all crave excellent customer service, why do we find it so hard to give.
It feels easy to blame the waitress for being rude while she serves you coffee, while you just walked out on a paying client in your banking hall where you work! 
We all expect good services, but maybe we should stop and think for one short second if we treat people in our everyday life the way we would like to be treated...bet most of you if honest will say No.
So, lets see how we can work on treating people with courtesy, say thank you and please when appropriate, maintain eye contact, listen and be as observant and helpful as you can be.
This blog is an intervention!